Refund & Cancellation Policy

1. Order Cancellation

You may cancel an order yourself, free of charge, from your Orders page at any time while it is in Payment Pending or Confirmed status — that is, any time before we begin processing it for dispatch. Once an order has moved to Processing or Shipped, self-service cancellation is no longer available; contact us and we will do our best to accommodate a cancellation if dispatch has not yet occurred. An order that has been delivered cannot be cancelled; see sections 5 and 6 for returns.

2. Refunds for Cancelled Orders

If you paid online and cancel before dispatch, we will refund the full amount to your original payment method (as processed through our payment partner, Razorpay). Refunds are reviewed and initiated by our team and typically reach your original payment method within 5–7 business days of approval, though your bank or UPI provider may take a few additional days to reflect the credit. We will email you when your refund has been processed. If you cancel an order that was never paid for, there is nothing to refund.

3. Orders We Cancel

We may have to cancel an order — for example if an item turns out to be out of stock, if we cannot deliver to your address, if we suspect fraud, or if a product was listed at a manifestly incorrect price. If we cancel an order you have paid for, we will refund you in full, in the same way and within the same time as described in section 2, and we will tell you why.

4. Payment Problems

An order is confirmed only when your payment succeeds. If a payment fails or you close the payment window, your order stays as Payment Pending and you can try again or cancel it; nothing has been charged for it.

If money has left your account but your order still shows Payment Pending, please wait a few minutes and refresh, because confirmation can be delayed by your bank. Amounts debited for a payment that did not complete are normally returned to you automatically by your bank or payment provider within a few business days. If yours is not, contact us with your order number and the payment reference from your bank or UPI app, and we will check the payment with Razorpay and refund you if it was received for an order that was not confirmed.

5. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will arrange a replacement or a full refund at no cost to you, as appropriate.

6. Non-Returnable Items

Because our products are industrial and construction chemicals (bonding agents, plasters, wall putty, adhesives, and similar goods), once a container has been opened or the product has been used, it cannot be resold and is not eligible for return or exchange for reasons other than those covered under section 5 above. We are unable to accept "change of mind" returns once an order has been delivered.

7. How to Request a Cancellation or Refund

For anything not covered by the self-service cancellation option, contact us with your order number and we will respond promptly:

If you are not satisfied with our response, you can take the matter to our Grievance Officer, Chirag Mittal, at the same contact details. We will acknowledge your complaint within 48 hours and resolve it within one month. Your rights as a consumer under the Consumer Protection Act, 2019 are not affected by this policy.