Refund & Cancellation Policy
Last updated: 7 August 2026
1. Order Cancellation
You may cancel an order yourself, free of charge, from your Orders page at any time while it is in Payment Pending or Confirmed status — that is, any time before we begin processing it for dispatch. Once an order has moved to Processing or Shipped, self-service cancellation is no longer available; contact us and we will do our best to accommodate a cancellation if dispatch has not yet occurred.
2. Refunds for Cancelled Orders
If you paid online and cancel before dispatch, we will refund the full amount to your original payment method (as processed through our payment partner, Razorpay). Refunds are reviewed and initiated by our team and typically reach your original payment method within 5–7 business days of approval, though your bank or UPI provider may take a few additional days to reflect the credit. If you chose Pay Later and cancel before payment, there is nothing to refund.
3. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will arrange a replacement or a full refund at no cost to you, as appropriate.
4. Non-Returnable Items
Because our products are industrial and construction chemicals (bonding agents, plasters, wall putty, adhesives, and similar goods), once a container has been opened or the product has been used, it cannot be resold and is not eligible for return or exchange for reasons other than those covered under Section 3 above. We are unable to accept "change of mind" returns once an order has been delivered.
5. How to Request a Cancellation or Refund
For anything not covered by the self-service cancellation option, contact us at [Support Email Address] or [Support Phone Number] with your order number, and we will respond promptly.